WHAT WE COLLECT
This section describes how and when we may collect your personal information.
‘Personal information’ means any information relating to an individual, which can identify them – either directly or indirectly. It can refer, amongst other things, to an identification number, or to one or more specific identifying pieces of information, such as an address or date of birth.
When you do any of these:
- Set up an account on any Madam Rage Wholesale website
- Place an order
- Enter any competition, promotion or prize draw
- Upload an image or comment
- Sign up for our newsletter or subscribe to any other services that we offer
- Fill out any forms on any Madam Rage Wholesale website
- Correspond with us, whether by phone, email or chat facility
- When you browse our websites
Then, we may collect your personal information, including:
- Date of birth
- Email address
- Phone/ mobile number
- Technical information about how you access and use our websites, including your IP address browser type and operating system.
We might sometimes ask you other details, but any required information is identified by an asterisk.
We’ll also require your credit or debit card details when you place an order (unless you pay with PayPal).
WHAT WE DO WITH THE INFORMATION WE GATHER
We use your information for the following:
- So we can personalise your shopping experience on our site
- To allow is to handle your orders, deliver products and process your payments and refunds
- To let you know about your orders
- To update our records and generally maintain your account with us
- To keep a record of when and why you contact us and to keep your contact details up-to-date
- For statistical, analytical or survey purposes – so we can improve our website and its services to you
- To prevent or detect fraud or abuses of our site. Also to enable third parties to carry out technical, logistical or other functions on our behalf
- If you consent, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions)
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 32A Albion Street, Castleford, West Yorkshire, WF10 1EN company reg. number: 4223254 .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
General Returns Information
Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending email to email@example.com within 7 days of receipt, quoting the order number, style number and the reason for return. We will issue a Return Authorisation, which must be attached to the returning items. Please, note that we are able to make refund only as a credit on your account with Madam Rage to be used on your next order (or for exchange).